ServiceNow Administrator ( UK & Ireland )
External
Uniphar · Citywest OfficeFull-timeOn-siteToday
Clinical Trials
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Responsibilities
- Administer and configure core ITSM modules (Incident, Problem, Change, Request).
- Manage user roles, groups, and access controls.
- Maintain platform performance, troubleshoot issues, and apply patches/upgrades.
- Support the implementation of workflows, business rules, UI policies, and catalog items.
- Assist in CMDB population and maintenance.
- Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs.
- Collaborate with the Architect and consultancy partner on platform enhancements.
- Document configurations, processes, and procedures.
- Provide end-user support and training as needed.
- Monitor platform health and usage metrics.
- Required Skills & Experience:
- 2+ years of experience as a ServiceNow Administrator.
- Strong understanding of ITSM processes and ServiceNow configuration.
- Experience with ServiceNow Studio, Flow Designer, and basic scripting.
- Proficiency in creating and managing reports, dashboards, and Performance Analytics indicators.
- Familiarity with CMDB and asset management.
- ServiceNow Certified System Administrator (required).
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a cross-functional team.
- Uniphar - Who we are
- Supply Chain & Retail
- Pharma - On Demand
- Click here to find out more: About Us - Who we are | Uniphar
- Culture at Uniphar
- Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.
- We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.
- Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.
- Sustainability
Benefits
Health insuranceVision insurance
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