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Account Manager - Sweden

External
Trustpilot logoTrustpilot · Copenhagen, Denmark
Full-timeOn-site1mo ago
CRMForecastingNegotiationSalesforceStakeholder Management
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About the role

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing.

Responsibilities

  • Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention.
  • Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth.
  • Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce.
  • Lead commercial and strategic conversations, including business reviews and contract discussions.
  • Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.
  • Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio.

Requirements

  • Fluency in Swedish & English
  • Proven experience working with the Swedish market, with a strong understanding of local customer needs, buying behaviour, and market dynamics.
  • You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company.
  • Strong understanding of retention, NRR, upsell, and cross-sell motions.
  • Solid commercial awareness with the ability to link product value to customer outcomes.
  • Skilled at managing a large portfolio and keeping accurate account data in CRM systems.
  • Excellent communication, stakeholder management, and negotiation skills.
  • Comfortable analysing account performance data and forecasting renewals.
  • Able to work cross-functionally and thrive in a fast-moving, target-driven environment.
  • A good understanding of the digital advertising/search marketing industry - preferred.

Benefits

A range of flexible working options to dedicate time to what matters to youCompetitive compensation package + bonus25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your communityRich learning and development opportunities are supported through the Trustpilot Academy and BlinkistComprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental healthPaid parental leaveCentral office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It's complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable priceRegular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socialsOpportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape roomsEmployee discounts to restaurants and shopsStill not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!#LI-JS1Health insuranceVision insuranceFlexible schedulePerformance bonusParental leave

Additional Information

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are part of an exploding industry and are expanding our team in Copenhagen. We are looking for an Account Manager for our Swedish Market to join us at our Head Office. Our team is vital to Trustpilot's commitment to building trust and transparency. In this role you are responsible for retaining and growing a defined portfolio of existing customers. You act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value.

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