Telecommunications Administrator

Requirements

• Demonstrated ability to successfully take ownership and drive multiple concurrent objectives or activities, and effectively make decisions to prioritize tasks and allocate time given evolving business priorities
• Deep knowledge of computer hardware and networking infrastructure
• Demonstrated ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology
• Exceptional critical thinking and problem-solving ability
• Customer-focused, and models exemplary customer service
• Education and Experience:
• Associate's degree in Networking Technology, Information Systems, Computer Science or a related field, OR comparable level of professional experience
• Cisco CCNA or CompTIA Network+ certification, preferred
• At least 3+ years experience in Networking and/or Telecommunications field
• Experience in Call Center administration, IVR systems, Enterprise Telecommunications

Benefits

Additional Information

Build the Future with Us - EquipmentShare is Hiring a Telecommunications Administrator At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before . We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We're hiring a Telecommunications Administrator at our Corporate Headquarters in Columbia, MO , and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. EquipmentShare is searching for a Telecommunications Administrator for our Corporate office in Columbia MO to help us deploy and maintain our telecommunications infrastructure with an emphasis on Webex Calling and Webex Contact Center administration. Primary Responsibilities Administer, deploy, monitor and maintain EquipmentShare's VOIP telephony systems nationwide Work effectively with 3rd party vendors and contractors to deploy/troubleshoot new and existing systems Provide excellent customer service to our staff/internal teams to efficiently solve problems Provide tier 2 technical support as issues arise with the ability to be on call/work after-hours when necessary and/or as requested Manage life cycle of hardware deployments, unified communication applications, migrations, etc. for all locations Professional and detailed documentation of all existing and new environments Help maintain data and voice networks by troubleshooting, repairing, and performing preventive maintenance Responsible for assisting, coordinating and performing EquipmentShare's telecommunications work which includes add's, moves, and changes Identify end user needs/requirements and mobilize existing and new technology Travel to company locations within current and future markets as needed Stay up to date with industry best practices and certifications Assist IT Management in selecting and implementing new Telecom technology as needed, including Cloud based Contact Center and VoIP systems throughout the company Identify and recommend improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs Coordinate with key internal staff and vendors to ensure IT Infrastructure activities for new locations (including stores, warehouses, and office locations) are completed in a timely and accurate manner Why EquipmentShare? Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you , and you drive us forward. We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special .

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