IT Service Desk Analyst Apprentice

About the role

This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first-line IT support. The role is aligned to the Level 3 Azure Cloud Support Specialist apprenticeship and combines on-the-job experience with a structured apprenticeship programme, enabling the individual to build capability progressively within a live IT service environment. The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder will work under the guidance of the IT SDM, team leaders and senior analysts.

Responsibilities

• Learning & apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day-to-day service desk activities. Use feedback constructively to improve performance and capability
• Team & professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer-focused mindset. Show willingness to ask questions and seek support when required
• Required skills:
• Basic IT literacy (e.g. using computers, email, applications)
• Awareness of customer service principles
• Clear verbal and written communication
• Ability to follow instructions and procedures
• Basic problem-solving and organisational skills
• Willingness to learn and develop
• Professional and reliable approach to work
• Positive attitude toward helping others
• Entry requirements:
• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.
• Working hours: 9am to 5pm, Monday to Friday with an hour's unpaid lunch break

Benefits

Additional Information

About Bodycote: We are a leading, global performance metallurgy business, improving properties and extending lives of our customers' products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical.

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