Junior IT Support / IT Service Desk / Client Support

Responsibilities

• Act as a first point of contact for hardware and software issues, mainly in 1st and 2nd level support, via remote support or on site
• Support troubleshooting and assist in resolving IT issues under guidance from senior colleagues
• Help monitor and maintain IT systems in a Microsoft client environment
• Assist in IT projects such as software rollouts, hardware setup, and migrations
• Contribute to documentation and user guides, and support basic user training sessions
• Collaborate with IT colleagues across different locations
• Completed training in IT, currently studying IT, or first experience in IT support
• Basic knowledge of Windows, Office 365, and common office applications
• Understanding of basic IT concepts (hardware, software, networks)
• Strong willingness to learn and develop new skills
• Customer-oriented mindset and structured way of working
• Willingness to travel if needed
• High level of English (written and spoken)
• To ensure your work-life balance, we offer the option of mobile working
• We promote your professional and personal development through individual training and further education at the Drees & Sommer Academy
• We support your health with a bonus for sports enthusiasts. We offer the possibility of subscribing to a private health insurance policy
• Employees benefit from tax advantages related to their commuting expenses for the office
• Fiscal advantages for employees expenses in meal costs during worktime. Employee referral program with attractive bonus scheme
• Supporting career and family by receiving tax benefits for kindergarten expenses

Benefits

Additional Information

Sustainable, digital, innovative, and economical-these four aspects are at the heart of everything we do. We are an innovative partner in consulting, planning, construction, and operations. As part of our Client Support team, you will support our internal users across different departments by providing IT assistance and ensuring a smooth daily operation. You will work closely with experienced colleagues in a collaborative and international environment. Are you communicative, eager to learn, a team player, and solution-oriented? Then join our international IT team at our Spanish location in Malaga or elsewhere in Spain. We offer you an entry-level position with growth opportunities in a modern IT environment and a supportive team.

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