Customer Complaints Specialist

Responsibilities

• Manage the full lifecycle of customer complaints: acknowledgement, investigation, resolution, and response within defined timelines
• Analyze complaint trends to identify root causes and propose corrective actions
• Collaborate with Customer Service, Logistics, and cross-functional teams to resolve issues effectively
• Support the reduction of complaint volumes through continuous improvement initiatives
• Ensure compliance with internal policies, procedures, and regulatory requirements
• Liaise with key stakeholders (Operations Managers, Directors, Supply Chain teams)
• Contribute to service performance reviews by preparing reports and tracking action plans
• Review and improve processes, tools, and documentation related to complaint management
• Support internal and external audits
• Participate in improvement and quality projects across the organization
• Key requirements
• Bachelor's degree; experience in logistics or supply chain is a plus
• Fluent in English (written and spoken); German is an advantage
• Strong analytical and problem-solving skills
• Ability to manage conflicts and work under pressure
• Proficiency in SAP, Salesforce, Excel, and PowerPoint
• Strong team spirit and collaborative mindset
• ADR, IMO or IATA certifications are a plus
• Our Company:
• Recruitment Fraud Alert : We take candidate safety seriously. If you believe you've encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to TA-Support-Center@axalta.com.

Additional Information

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. We are currently looking for a Customer Complaints Specialist to join us at one of our facilities in Asturias (Spain). As a Customer Complaints Specialist, you will manage the end-to-end handling of customer complaints across multiple channels (phone, email, internal tools). Your role will be to ensure timely resolution, identify root causes, and drive continuous improvement to enhance customer satisfaction and service quality. You will report to the Service Complaints Team Supervisor.

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