Specialist Claims Officer
External
Qbe · AustraliaPrepare for this interview
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About the role
Join QBE as a Specialist Claims Officer and play a key role in managing large and complex commercial property claims. This is a fantastic opportunity to use your technical expertise, customer focus, and resilience to deliver exceptional outcomes while continuing to grow within one of Australia's leading insurers. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role In this important role, you will: Manage an end-to-end portfolio of commercial property claims, with support from highly experienced leaders Deliver an exceptional customer experience through clear, proactive, and empathetic communication across verbal, written, and face-to-face interactions Build strong, trusted relationships with brokers, customers, suppliers, and internal partners Thrive in a dynamic, fast-paced environment where no two days look the same Help drive continuous improvement across the broader claims function by applying your expertise and insights About You To succeed and grow in this role, you will bring: Demonstrated commercial property claims experience ISR (Industrial Special Risks) experience advantageous but not compulsory A calm and resilient approach, with the confidence to make sound decisions Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy Solid computer skills, a willingness to learn new systems, and the ability to prioritise effectively A proactive, self ‑ motivated mindset with a passion for delivering excellence and embracing change
Requirements
- Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment
- Application Close Date: 03/07/2026 11:59 PM
- How to Apply:
- To submit your application, click "Apply" and follow the step by step process.
- Equal Employment Opportunity:
- QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Benefits
Additional Information
Primary Details Time Type: Full time Worker Type: Employee Locations: Open to all QBE Offices Nationally Permanent, full-time role Working Style Hybrid - two days in the office each week, with one designated anchor day set by your team leader Hours: Monday to Friday, 8:45am - 5:00pm
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