Claims Handler - Office Based Role ( Local Glasgow Applicants only)

Benefits

Additional Information

Are you customer focussed? Is a customer at the centre of your thoughts? Are you ready to join an exciting team in a hybrid / remote environment? Then this is the role for you! We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client.. As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most. What you will be doing? Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service Establish timely reserves within authority limit by estimating value of claims Identify potential Recovery and Fraud claims Maximise Productivity within the Team Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service. Negotiate settlement of claims within authority limits Contribute to a positive and supportive team culture The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues Self-motivated with the ability to work as part of an office based or remote team Excellent time management and organisational skills Good decision making skills Previous call centre experience is essential Previous property insurance experience preferred but not essential Local Glasgow based Applicants required.

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