Patient Care Advisor

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls related to new and existing orders, deliveries, and customer queries.
• Manage patient account records to gain customers' and patients' confidence, loyalty, and trust.
• Ensure accurate order processing aligned with clinical requirements and internal service standards.
• Maintain compliance with departmental work processes and IG/GDPR regulations.
• Engage with customers, patients, and healthcare professionals to meet clinical needs and discuss BD products ethically.
• Register and onboard patients and healthcare professionals, providing proactive support.
• Provide administration and phone support to Cobweb sites and patients using a managed prescription service.
• Liaise with third-party couriers for delivery updates, delays, claims, and returns management.
• Preferred Requirements:
• Resilient, adaptable to change, and attentive to detail.
• Flexible, creative, and able to work as part of a large team.
• Excellent written and verbal communication skills.
• Professional, courteous, and emotionally intelligent.
• Passionate about achieving results and exceeding targets.
• Application deadline: 15th May 2026
• Click on apply if this sounds like you!
• BD is proud to be certified as a Top Employer 2026 in United Kingdom , reflecting our commitment to creating an exceptional working environment
• Why Join Us?
• We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
• To learn more about BD visit https://bd.com/careers .
• Required Skills
• Optional Skills
• .
• Primary Work Location
• GBR Worthing
• Additional Locations
• Work Shift
• Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
• Salary Range Information
• £25,000.00 - £3

Additional Information

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Join our BD Patient Care team where you will be empowered to make decisions and work collaboratively with a diverse, fun, and hardworking team. We are driven by patient care and passionate about delivering an exceptional patient experience. Our fast-paced environment requires an empathetic and supportive approach to ensure both our patients and team members have positive experiences.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at BD? Share your experience