Dispute Agent with French

About the role

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You'll Also Get Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too. Purpose-Driven Company: You'll help us continue to make positive changes in the local communities where we wo

Responsibilities

• o Responsible for End-to-End Dispute process.
• o Dedicated region: France.
• o Deduction analysis and raising dispute cases.
• o Liaising with customers and raising credit notes.
• o Dispute resolution: contacting clients regarding overdue accounts, determining reasons for non-payment, identifying causes, and taking corrective actions.
• o Perform root cause analysis on recurring disputes to identify underlying issues and recommend corrective actions.
• o Participating in meetings with customers.
• o Establishing and maintaining positive relationships with customers (internal and external) and stakeholders.
• o Responding to all customer inquiries in a timely and professional manner.
• o Cooperating closely with other departments such as Sales, Supply Chain, Customer Service.
• Competencies, Skills, Experience
• Technical Skills & Professional Aptitudes
• o Analytical skills for deductions investigation.
• o Basic reconciliation skills.
• o SAP experience (knowledge of S4Hana system is a great advantage).
• o Able to work with defined processes.
• o MS Excel proficiency.
• o Good interpersonal skills, ability to effectively communicate within a matrix organization.
• o Proactive approach.
• o Good time management and prioritization skills.
• o Pro-client approach.
• o Attention to detail.

Requirements

• o Work experience in a similar role: OTC (order-to-cash) or related, such as Finance, Accounting, Cash Collection.
• o Experience in logistics, supply chain is a plus.
• Role Segmentation
• (Office Based / Hybrid / Remote / Field)
• o First 1 month: Hybrid (Warsaw, Poland)
• o After training: Fully remote (with office access in Warsaw, Poland)
• Primary Location: Warsaw
• Languages: Advanced French
• Strong English
• Other European Languages are a plus
• Education / Qualifications
• Education
• o Higher Degree in Business, Finance, Systems, or related field.
• Key Relationships
• Internal
• o Sales
• o Supply Chain
• o Customer Service
• o Other internal stakeholders
• External
• o Customers (primarily in France)
• We Don't Just Build The World, We Build Innovative Technology Too.

Benefits

Additional Information

Job Overview Job Purpose Responsible for End-to-End Dispute process for the French region, including deduction analysis, dispute case management, and resolution, ensuring timely and professional customer service. Accountability / Objectives o Manage and resolve OTC disputes for French customers. o Raise and process dispute cases and credit notes. o Liaise with customers and internal stakeholders to ensure positive relationships and effective dispute resolution. o Cooperate with other departments (Sales, Supply Chain, Customer Service) to support dispute resolution and process improvement.

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