One Stop "Summer" Student Specialist

Requirements

• Undergraduate Student at Miami University
• In good academic standing
• College Work-Study eligibility
• Additional Position Information (if applicable)
• Summer Availability Required (Summer/Winter: Maximum 40 hours per week)
• Academic Year: Opportunity to continue Employment (Fall/Spring: Maximum 22 hours per week)
• Required Application Documents
• Resume
• Posting Contact Information
• Amy Newsom
• One Stop Assistant Director
• 513-529-3693
• newsoma@miamioh.edu
• Additional Information
• A criminal background check may be required. All campuses are smoke- and tobacco-free campuses.
• This organization participates in E-Verify.
• Reasonable Accommodations
• Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.
• Miami University Values Statement
• For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage.
• Equal Opportunity/Affirmative Action Statement
• Clery Act

Benefits

Additional Information

Job Title One Stop "Summer" Student Specialist Department EMSS One Stop JM Worker Type Student (Fixed Term) Pay Information For hourly student pay rates, please visit the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information. Duration of Appointment Summer term 2026 availability required with an opportunity to continue work during the academic year. Maximum Scheduled Weekly Hours 1 Job Description Summary Student Specialist will provide customer service support on behalf of One Stop Services. The One Stop provides essential information and problem resolution to students, parents/families, and the broader university community in the areas of registration, financial aid, billing, and payment. This position focuses on delivering excellent customer service to both internal and external customers. It will allow students to gain applicable experience in customer service and office applications for resume building. Students will be expected to work a minimum number of hours during the summer term, and will have an opportunity to continue employment during the academic year. Job Description Essential Duties This position requires a strong working knowledge of One Stop's service areas. Student Specialists complete a comprehensive training program. Provide high-quality start-to-finish customer service. Answer questions on the phone, by email, or in person in the areas of registration, enrollment, financial aid, student records, and billing and payment. Assist with on-campus outreach and initiatives. Help assist students and parents in the One Stop lobby. Work on various tasks as assigned. Required Knowledge, Skills, and Abilities Experience in a customer service/call center position is helpful. Sensitive to cultural diversity and able to communicate and interact effectively with people of all ages and diverse backgrounds. Accuracy, dependability, and confidentiality are critical. Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment. Be able to work independently, possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at miamioh? Share your experience