Residential Support Coordinator

About the role

=DREAMS (Singapore) Limited is a first-of-its-kind secular, co-ed weekday residential model that provides after-school academic and holistic support to promising and aspiring children from low-income households. She aims to empower them to dream of a future where they are not limited by family circumstances. We are excited to welcome a dedicated and experienced individual to the role of Residential Support Coordinator. In this crucial position, you will play a pivotal role in providing exceptional residential support services for our incoming scholars. Your main objective will be to stay on campus, ensure scholars' well-being, safety, and a smooth transition into our residential facilities whilst upkeeping the campus to be vibrant. You will collaborate closely with scholars, their families, and other stakeholders to foster a positive and supportive living environment.

Responsibilities

• Scholar Routine Care and Support:
• Live in campus with scholars and provide routine care and support, including assistance with meals, waking up, and lights out duties, ensuring scholars' well-being and adherence to daily schedules
• Coordinate and oversee the security, facilities/ cleaning to upkeep and optimise the residential environment for the scholars
• Role Modelling and Wellbeing:
• Serve as a positive role model, demonstrating professionalism, responsibility, and respect, while staying vigilant to ensure scholars' safety
• Offer general emotional support, contributing to a positive living environment for scholars within the residential community, collaborating with other staff members as needed
• Residential Policies and Procedures:
• Communicate, promote, and enforce residential policies and procedures, ensuring compliance and adherence by scholars
• Collaboration and Coordination:
• Collaborate with internal departments, such as Scholar Development Executives, Programme, and security, for a holistic approach to scholar support. Build relationships with external partners to enhance residential support services
• Crisis Management:
• Be prepared to handle emergency situations, including fire safety and first aid, following established protocols to ensure the safety of all residents
• Residential Events and Programming:
• Support residential events, activities, and programs that promote community engagement, cultural exchange, and personal growth among scholars
• Administration/Operations and Facilities Support
• Support in procurement, upkeeping of facilities and administration duties for the daily/event operations of the campus

Requirements

• Diploma or degree in a relevant field, or equivalent experience
• Previous experience in residential support or student services is a bonus
• Strong interpersonal and communication skills, connecting effectively with scholars from diverse backgrounds
• Knowledge of youth engagement theory and cultural sensitivity
• Demonstrated crisis management
• Excellent organizational and multitasking abilities
• Ability to work independently and collaboratively within a team-oriented environment
• Mandatory to stay on campus, working rotational night and morning shifts, including Sunday evenings, with Friday early dismissal, as required
• Only shortlisted candidates will be notified.

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