Part-time Duty Manager (28-32H/week)

About the role

Moco isn't like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don't need to be an art expert, just open-minded, energetic, and ready to be part of something exciting. As a Duty Manager at Moco Museum Amsterdam, you are responsible for overseeing and coordinating all floor activities, including assisting visitors and providing guidance, mentorship, and support to Junior Duty Managers and the Floor Crew. It is your responsibility to oversee and coordinate all floor activities, including assisting visitors and providing guidance, mentorship, and support to Junior Duty Managers and the Floor crew. You play a key role in the efficient and effective operation of the museum, taking a proactive lead in maintaining smooth daily operations. A core responsibility of this role is the active management and optimization of visitor flow and the overall visitor journey, ensuring a seamless, engaging, and well paced experience from entry to exit. This includes anticipating peak times, managing capacity, resolving bottlenecks, and continuously improving the way visitors move through and experience the museum. This position supervises the museum's day-to-day activities, ensuring the highest standards of visitor experience, crew management, and facility maintenance. You will work closely with multiple departments to align operational needs, streamline communication, and strengthen the overall functionality and readiness of the museum. VISITOR EXPERIENCE Ensure a high level of customer service and visitor satisfaction throughout the entire visitor journey, from entry to exit, including ticketing, information desks, and visitor services. Actively monitor, manage, and optimise visitor flow and capacity, anticipating peak periods and preventing congestion. Address visitor concerns and operational issues promptly to maintain a positive and safe museum experience. Ensure accessibility and inclusivity standards are respected in line with Dutch regulations. TEAM LEADERSHIP & STAFF MANAGEMENT Provide leadership, coaching, training, and day-to-day support to Museum Hosts and Junior Duty Managers. Foster a positive, respectful, and inclusive working environment in line with Dutch labour law and company values. Deliver daily operational briefings, allocating duties and responsibilities to ensure smooth floor operations. Conduct regular performance evaluations, provide constructive feedback, and address performance issues in cooperation Operations Manager and HR. Support employee wellbeing, engagement, and compliance with HR policies, in collaboration with the Head of HR. Prepare and lead weekly Duty Manager meetings and monthly Duty Manager alignment meetings. OPERATIONS & COMPLIANCE Coordinate daily museum operations, including opening and closing procedures. Oversee the operational planning and on-site execution of events, including crowd management, staffing, safety, and visitor experience. Ensure compliance with Dutch health and safety legislation (Arbowet), fire safety regulations, and internal emergency procedures for both regular operations and events. Monitor indoor and outdoor cleanliness standards, coordinate follow-ups, and report on facility conditions. Act as the point of escalation for operational incidents, emergencies, or visitor- and event-related issues. PLANNING AND BACK OF HOUSE Prepare and update monthly staff schedules in compliance with Dutch working time regulations (Arbeidstijdenwet), including event staffing. Manage company clothing selection, ordering, and distribution. Coordinate with the Operations Manager and the Finance department regarding budgets, bonuses, expenses, and event-related costs. Collaborate with Marketing, Sales, and Events teams on promotions, discounts, partnerships, and visitor offers. Develop, update, and maintain operational and event related procedures, manuals, and guidelines. At least 3-5 years of experience in a comparable people-management role, ideally within a tourist attraction or hospitality venue, demonstrating a steady progression of responsibility. Within those years, at least 3 years in a supervisory or management position, with proven experience leading teams, managing schedules, and coordinating with multiple departments to ensure smooth, high-quality operations. Stro

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Moco Museum? Share your experience