Data Center Operations Engineer / Specialist

Responsibilities

• Data Centre Operations & Monitoring
• Monitor data centre infrastructure (servers, storage, network, power, and cooling systems).
• Ensure high availability and performance of all IT systems.
• Perform routine health checks and preventive maintenance activities.
• Respond to alerts, incidents, and service requests promptly.
• Incident & Problem Management
• Troubleshoot hardware, network, and system issues.
• Perform root cause analysis (RCA) for major incidents.
• Escalate issues to appropriate teams/vendors when required.
• Maintain incident logs and operational reports.
• Hardware & Infrastructure Management
• Install, configure, and decommission servers, racks, and networking equipment.
• Manage cabling, patching, and rack organization.
• Coordinate with vendors for hardware replacements and upgrades.
• Change & Configuration Management
• Execute changes in accordance with change management processes.
• Maintain accurate documentation of configurations and asset inventory.
• Support system upgrades, patching, and migrations.
• Security & Compliance
• Ensure adherence to data centre security policies and access control.
• Support audits (ISO, SOC, internal compliance).
• Monitor environmental and security systems (CCTV, access logs, alarms).
• Facilities Coordination
• Work closely with facility teams on power, cooling, and physical infrastructure.
• Monitor UPS, generators, CRAC units, and fire suppression systems.
• Participate in DR (Disaster Recovery) and BCP (Business Continuity Plan) testing.
• Documentation & Reporting
• Maintain SOPs, runbooks, and operational documentation.
• Generate daily/weekly/monthly reports on system performance and incidents.
• Provide updates to stakeholders and management.
• Required Qualifications
• Bachelor's degree in IT, Computer Science, Engineering, or a related field.
• 2-5+ years of experience in data centre operations or IT infrastructure support.
• Knowledge of server hardware, networking, and operating systems (Linux/Windows).
• Familiarity with DCIM tools, monitoring systems, and ticketing tools (e.g., ServiceNow).
• Understanding of ITIL processes (Incident, Problem, Change Management).
• Preferred Skills
• Hands-on experience with virtualization (VMware, Hyper-V).
• Basic networking knowledge (TCP/IP, routing, switching).
• Experience with cloud platforms (Azure, AWS) is a plus.
• Strong troubleshooting and analytical skills.
• Ability to work in shifts (24/7 operations environment).
• Key Competencies
• Attention to detail and operational discipline
• Strong communication and teamwork
• Ability to work under pressure and meet SLAs
• Proactive problem-solving mindset
• Work Environment
• Based in a data centre facility environment
• May require shift work, including nights, weekends, and public holidays
• Occasional on-call responsibilities

Benefits

Additional Information

Job Description: The Data Center Operations Engineer is responsible for ensuring the smooth, secure, and efficient operation of data center facilities and IT infrastructure. This role involves monitoring system performance, managing hardware installations, handling incidents, and maintaining uptime in line with service level agreements (SLAs).

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at DXC Technology? Share your experience