Technical Support Specialist

About the role

ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com .

Responsibilities

• At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.
• Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself .
• As a key member of the Distribution Center you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.
• Job Title:
• Technical Support Specialist
• Reports To:
• Manager, Aftersales Customer Support
• Location:
• Fort Worth, TX location
• Business Unit Description:
• Enovis P&R - Recovery Sciences
• Pre-Installation Coordination
• Coordinate with clinic IT teams to prepare networks for the integration of laser devices prior to installation.
• Ensure all technical requirements are met to allow devices to connect securely to clinic networks.
• Partner with sales representatives to facilitate smooth onboarding and installation readiness.
• PMIS Integration Tracking
• Track the status of PMIS code generation for upcoming installations.
• Maintain communication with internal stakeholders to ensure sales representatives are aware when integrations are ready to proceed.
• Maintain accurate documentation and status updates for pre-installation readiness.
• Installation Support
• Provide standby technical support during device installations to assist with connectivity and integration issues in real time.
• Work closely with sales and technical teams to ensure successful network and PMIS connectivity during installation.
• Post-Installation Monitoring
• Review monthly transmission reports to identify accounts not actively sending data.
• Proactively contact customers to determine whether transmission features have been intentionally disabled or if technical issues are occurring.
• Document findings and coordinate corrective actions as needed.
• Troubleshooting & Issue Resolution
• Collaborate with internal integration teams to troubleshoot PMIS integration issues affecting individual customers or multiple accounts.
• Investigate connectivity issues to confirm whether the root cause lies within internal systems, customer networks, or external integrations.
• Escalate and coordinate resolution for systemic issues when necessary to the Sustaining Engineering Team.
• Software Support
• Assist customers with software reinstalls, configuration, and updates across supported company products.
• Troubleshoot basic computer software errors affecting system functionality, connectivity, or product performance.
• Provide step-by-step guidance to customers and internal teams to resolve common technical issues.
• Document recurring software issues and escalate more complex problems to engineering or advanced support teams when necessary.
• Customer Support
• Provide post-installation support to customers regarding Wi-Fi connectivity and PMIS integration.
• Assist customers in diagnosing and resolving connectivity issues impacting device performance or data transmission.
• Deliver a high level of service and communication to ensure customer satisfaction and operational continuity.
• Monitor, record and report on customer cases and failure analysis.
• Any other duties as assigned by your manager.
• Minimum Basic Qualifications:
• Experience with Wi-Fi/network configuration and connectivity troubleshooting.
• Experience supportin

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