Sr Embedded Technical Account Manager

Responsibilities

• We are searching for a Technical Account Manager to work for a leading company in smart weapons, public safety, hardware, and advanced software/SaaS solutions for law enforcement agencies on a national and global level.
• Location: Remote within reach of San Juan for frequent on-site customer visits
• Reports to: Manager, Professional Services
• Direct Reports: 0
• Travel Expectations: approx. 15 % Domestic and International
• Manages all aspects of complex enterprise-grade SaaS product deployments
• Joins forces with the Product and Engineering team to ensure national, state and/or territory requirements are accurately defined
• Oversees program-level change management activities in conjunction with client partners and internal stakeholders
• Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
• Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
• Participates in the definition of program scope and objectives through research and fact-finding
• Supports work estimation process in support of program planning activities
• Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
• Scales existing project methodologies to support the deployment of solutions in international markets
• What You Bring
• Bachelor's degree in Business or a related field, or equivalent professional experience.
• PMP certification preferred
• Experience utilizing technical program/project management tracking tools to ensure project tracking and completion, preferably Smartsheet
• Experience delivering large software deployment, infrastructure, or enterprise application programs, including enterprise level and cross functional projects through successful completion.
• Excellent written, verbal, and interpersonal communication skills, with strong organizational, time management, and attention to detail capabilities.
• Previous experience with international business operations and scaling projects for international markets
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
• US Citizenship (required for working with sensitive government data; must pass security clearance).
• 5+ years of IT experience in a support or deployment role.
• Ability to work autonomously to meet objectives with minimal oversight.
• Analytical, strategic, and creative problem-solving skills.
• Bilingual proficiency in Spanish and English is required.
• Benefits that Benefit You
• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices
• Benefits listed herein may vary depending on the nature of your employment and the location where you work.
• Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
• Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excite

Benefits

Additional Information

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

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