Advisory Specialist, Entity Management

About the role

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster

Responsibilities

• Deliver end-to-end Professional Services across the customer journey and product enablement, ensuring quality and timely outcomes.
• Partner across the customer lifecycle with PS management, Customer Success, and stakeholders (e.g., Sales, PM, PMM, Marketing) to align on goals and execution.
• Leverage and continually deepen Domain/Industry/Product expertise to advise best practices for solution rollout and project execution.
• Lead implementation independently by understanding client program goals and data processes, configuring with Diligent methodology, and enabling users.
• Provide prescriptive guidance and training on product usage to drive adoption and outcomes, ensuring an excellent customer experience.
• Collaborate with Delivery Managers to triage and route new service requests appropriately while maintaining scope, schedule, and quality.
• Required Experience/Skills
• 1-3 years of experience in internal or external client-facing or consulting roles.
• Embody a Customer First mindset, operating with urgency, excellence, and accountability to customer outcomes and experiences.
• Maintain high quality and process discipline, with strong attention to detail and accuracy while following procedures with stakeholders and customers.
• Manage time effectively and multitask in fast-paced environments, collaborating as part of a team to deliver under tight timeframes and adapt to change.
• Proactively solve problems and embrace new challenges, communicating effectively through presentations and workshops and engaging customer personnel to resolve GRC requirements and goals.
• Passionate about GRC and have relevant professional accreditations planned, in progress, or obtained (e.g., CIA, CISA, CRISC, CISSP, CPA).
• Preferred Experience/Skills
• GRI Sustainability Reporting, ISB, or other relevant certifications.
• Undergraduate degree in a related field (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain, Engineering, Information Security, MIS).
• Experience with GRC and/or analytics tools is a plus; background with platform-based products/solutions.
• U.S pay range
• $65,000 - $81,500 USD

Benefits

Additional Information

Position Overview: The Services team has deep, cross‑sector expertise in corporate governance, audit, risk, compliance, and regulatory environments, and the scale to deliver significant change smoothly with global, flexible, and reliable outcomes. Their vision is to partner as trusted advisors, working in joint teams that complement client strengths with the right mix of talent. An Advisory Specialist delivers governance, and within an entity management system solutions and typically owns defined work streams from discovery through go‑live. They lead discovery, translate requirements into technical design documents, configure and iterate Diligent One prototypes, and drive UAT and client enablement through training and issue management. Operating within standard project methodology, they communicate timelines and risks across teams and are measured on utilization, SLA/turnaround, CSAT/quality, and on‑time administrative hygiene.

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