Guest Experience Supervisor
External
High Note Hospitality · SingaporePrepare for this interview
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About the role
The Guest Experience Supervisor is the person who makes sure every guest feels seen, heard, valued and at ease. You run the floor during service, lead the front-of-house team in the moment, and own the standard of hospitality the guest actually experiences, not the one we describe in the handbook. You work alongside the Restaurant Manager, Head of Guest Experience & Hospitality Strategy and the Group Executive Chef, and you have direct access to the founders. This is a hands-on role. You are on the floor every shift. You read the room, anticipate the table, make the calls, and pick up the slack. You are also a coach. The team you lead will be only as strong as the standards you hold and the example you set.
Responsibilities
- Floor leadership during service, including pre-service briefings, mid-service adjustments, and post-service debriefs
- Guest experience from arrival to farewell, including reservations management via SevenRooms and guest profiling
- Service flow, pace, and recovery when things go wrong
- Day-to-day coaching and feedback for the FOH team
- Opening and closing checklists, cleanliness, and floor readiness
- Wine, beverage, and menu knowledge across the team
- Escalation point for guest issues, with authority to make recovery calls in the moment
- Daily handover with the kitchen and the Restaurant Manager
- Oversee venue equipment, maintenance & cleanliness, taking necessary corrective actions.
Requirements
- Essential
- Three or more years of FOH experience, with at least one year in a supervisory or senior service role
- Genuine warmth, presence, and the instinct to put guests at ease
- Ability to lead a team during the pressure of service without losing composure or standards
- Strong working English and the confidence to host any table, from a regular to a first-time guest
- Right to work in Singapore
- Desirable
- Experience with SevenRooms or an equivalent reservations platform
- Wine knowledge to WSET Level 2 or equivalent practical fluency
- Experience in independent or chef-led restaurants, as opposed to large-group chains
- Exposure to opening or building a new venue
Benefits
Additional Information
The standard we hold for our guests is the same standard we hold for our team. Seen, heard, valued and at ease applies in both directions. High Note Hospitality Group is an independent group, founded and run by hands-on operators. Our first venue, Chip Bee Bistro, has been trading at Chip Bee Gardens since July 2025. Our second, opens in the Botanic Gardens late in 2026. We are small, deliberately so, and we are building. Working here means joining a team that takes the craft seriously and the work personally. You will have clear standards, real support, and the trust to make the calls that matter in the moment. You will also have a direct line to the people building the group, because we are the people building the group. Reports to: Guest Experience Manager Employment type: Full-time, permanent Location: Botanic Gardens, Singapore
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