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North America Public Sector (NAPS) Customer Success Executive - Intelligence Community

External
Red Hat logoRed Hat · Remote
ContractRemote2w ago
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Responsibilities

  • Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
  • Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers' business objectives by tasking technical execution teams.
  • Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
  • In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
  • Orchestrate Design and Discovery Sessions to build plans for implementing solutions - governing design in line with customer business goals.
  • Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
  • Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
  • Assess the customer's knowledge of Red Hat's products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.

Requirements

  • 8+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.
  • Experience with technical project planning and execution management.
  • Ability to independently deliver consultative type customer facing engagements. ● Practical knowledge of DevOps and agile concepts, application development and deployment tools.
  • Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct
  • Experience with and/or understanding of NAPS Intelligence Community (IC) required
  • Active DoD TS/SCI clearance with CI polygraph required (full scope polygraph preferred)
  • Required location DC or MD or VA
  • The salary range for this position is $189,300.00 - $302,810.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.
  • Pay Transparency
  • About Red Hat

Benefits

Comprehensive medical, dental, and vision coverageFlexible Spending Account - healthcare and dependent careHealth Savings Account - high deductible medical planRetirement 401(k) with employer matchPaid time off and holidaysPaid parental leave plans for all new parentsLeave benefits including disability, paid family medical leave, and paid military leaveAdditional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.Inclusion at Red HatRed Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowHealth insuranceDental insuranceVision insurance401(k)Remote work optionsFlexible scheduleEquity / stock optionsPerformance bonusParental leave

Additional Information

The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure our NAPS customers are successful in realizing value from Red Hat products and platforms. You will work with select NAPS customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop proof of concepts and programs and oversee implementation projects to ensure technical, process and program blockers are removed and customers realize the value of their investment.

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