Payments Analyst

About the role

As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

Responsibilities

• You will answer queries from our product support and technical account management team to help ensure our users experience industry leading performance and ensure the reliability of our payments stack.
• Handle reconciliation / payments related requests to ensure accurate ledgering of funds and address support inquiries from banking partners.
• Monitor performance for users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks.
• Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams.
• Interface with Stripe's financial partners across the world to communicate operational breakages and help drive resolutions.
• Provide fast, accurate responses to complex support inquiries from partners.
• Partner with internal and external teams to validate the accuracy of Stripe's financial data.
• Introduce data and process efficiencies to meet the scale and speed of Stripe.
• Identify and automate inefficient operational processes to reduce manual workloads.

Requirements

• We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• Minimum requirements
• Have at least 3-7 years experience in a technical role with experience writing SQL to query relational databases
• Have experience in understanding the complexity of payment flow, financial systems and solving large scale, technical challenges.
• Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
• Have experience in handling complex workflows requiring investigations and coordinate with technical and non-technical teams across internal and external stakeholders.
• Have experience or display comfort in dealing with large datasets and its validation
• Have experience in documenting SOPs, best practices and other process documentation..
• Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
• Responsible for identifying technical/product related issues and driving issues to closure
• Have experience in identifying and triaging technical issues.
• Proven track record in recognizing areas for process improvement and proactive problem resolution.
• Have investigative mindset and operations experience
• Excellent written and verbal communication skills in English
• Payments expertise (working with financial partners, optimizing processing errors, managing payment costs).
• Experience operating in a high growth technology company.
• Understanding of Financial and accounting concepts would be added advantage

Benefits

Additional Information

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Stripe? Share your experience