Degrees Success Manager (NCR Region)

Responsibilities

• Serve as the day-to-day point of contact for university partners' degree programs, ensuring smooth coordination across marketing, enrollment, product, and support.
• Partner with internal teams to develop program-specific marketing and recruitment strategies and plans aligned to partner goals and Coursera best practices.
• Monitor and analyze funnel metrics to identify trends, risks, and optimization opportunities.
• Collaborate with Enrollment to ensure lead quality, timely follow-up, and conversion improvements throughout the funnel.
• Manage updates to degree program pages, webinar planning, email nurtures, and other promotional tactics in partnership with Degrees Growth Marketing team.
• Lead quarterly recruitment reviews and degree QBRs by compiling data, insights, and recommendations to inform partner discussions.
• Track and manage partner requests, escalations, and deliverables, ensuring issues are resolved quickly and communication remains proactive.
• Build trusted relationships with partner stakeholders through transparency, responsiveness, and a commitment to shared success.

Requirements

• 6+ years of experience in account management, recruitment marketing, or partner success roles supporting recruitment or marketing initiatives.
• Demonstrated ability to manage client relationships and develop customized marketing or enrollment plans to address funnel challenges.
• Analytical skills and experience using data to assess performance and guide decisions.
• Excellent written and verbal communication skills; comfortable presenting to external partners and cross-functional leaders.
• Strong orga

Additional Information

About Coursera Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog . Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera's platform innovations - including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks - enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world's most comprehensive skills development platforms. Why Join Us At Coursera, we're looking for inventors, innovators, and lifelong learners ready to shape the future of education. You'll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. We're a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones - creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you're ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. Job Overview: The Degrees business at Coursera partners with leading universities around the world to launch and scale online degree programs that deliver career-transformative outcomes for learners. The team works cross-functionally with marketing, enrollment, product, and operations to help partners meet their recruitment and revenue goals. As a Degree Success Manager, you will serve as the primary strategic and operational lead for a portfolio of university partners. You will own the degree component of the partnership, manage day-to-day relationships, oversee program performance, and ensure marketing and recruitment strategies are aligned with the program needs. Working closely with the Degrees marketing and enrollment teams, you'll develop and deliver partner/program specific strategy briefs based on analysis of recruitment funnel. This role blends relationship management, marketing and recruitment strategy, and operational discipline. The right candidate will bring strong communication skills, data fluency, and a bias for action to help our partners succeed in every recruitment cycle.

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