Customer Service Representative (Level II)
External
Collabera2 · Fort Worth, TXPrepare for this interview
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About the role
Position Details: Industry: Banking Location: Plano, TX - 75024 & Fort Worth, TX - 76155 Job Title: Customer Service Representative (Level II) Duration: 12+ Months (Could go beyond) Job Description: Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires advanced knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity. Generally has more than 1 year of experience. To get further details or to apply for this position please contact: Vishal Patel vishal.npatel(at)collabera.com
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