General Manager

About the role

Essential Job Duties & Responsibilities: Hospitality: ● Promotes the core values and culture of restaurant, including but not limited to excellence in food and beverage, service, and hospitality. ● Leads service as a section manager. Actively engages in all steps of service including initial greet, menu spiels, order taking, beverage service, food presentation, grilling, check handling, and fond farewells. ● Liaises between the FOH and culinary team during service. ● Develops positive customer relationships and addresses customer service needs. ● Responds efficiently and accurately to customer complaints and reviews. Finance: ● Develops and executes sales and profit plans in line with budgetary goals. ● Ensures, and is accountable for, profitability of the store by growing sales and controlling cost of goods. ● Directs and oversees ordering and inventory management for all departments of the restaurant. ● Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools as directed by the Director of Operations and Financial Controller. ● Ensures proper team member coverage per the needs of business while maintaining target labor costs. ● Oversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures. ● Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation. Operations: ● Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc. ● Manages service floor employees in their daily responsibilities, providing clear, effective direction. ● Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed. ● Performs all back office POS functions including employee profile and menu creation. ● Plans, executes and communicates all promotions and company information effectively and efficiently. ● Conducts facility walk-throughs multiple times per day when on duty to ensure the highest standards of safety, sanitation, cleanliness, and organization are met; addresses all health violations immediately. ● Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment. ● Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees. ● Ensures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards. ● Approve any maintenance or repairs needed to keep the property in tip top condition within the budget. ● Participate in community events and helps to ensure corporate social responsibility goals of the company are met. ● Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies. Staff Management: ● Hire, train, supervise, manage, coach, counsel, and evaluate all employees. ● Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions. ● Consistently monitors, coaches and encourages management team and hourly service employees to meet Company's service standards. ● Resolves team member or customer conflicts consistent with complaint handling guidelines. ● Directs office administrator on postings for open positions and interviewing candidates. ● Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitates on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary. Deliver performance reviews to all employees. ● Builds morale and team spirit by fostering a work environment where team members' input is encouraged. ● Responsible for training new employees as assigned. Standards: ● Display knowledge of the brand, culture, and product. ● Demonstrate the Company's core values of people, learning, culture, relationships, sustainability and stewardship. ● Maintain professional and respectful behavior when in contact with customers, management, and teammates. ● Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook. ● Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents. ● Attend and participate in all scheduled meetings, training sessions, and continuing education activities. ● Take care of all company proper

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