IT Manager, Quality Assurance (Montreal, QC)

Responsibilities

• Team Management and Talent Development (50-60% of the time) Directly manage ~12 quality assurance analysts, fostering their professional development and engagement
• Conduct regular one-on-one meetings (1:1s) to support, coach, and evaluate performance
• Identify the potential of each team member, define clear career paths, and support their progression
• Create an environment of trust and collaboration by building a high-performing team, fostering accountability, development, conflict resolution, and effective resource management with empathy
• Continuous Improvement and Systemic Problem-Solving (30-40% of the time) Challenge the Status Quo: Analyze operational inefficiencies and structural team challenges with a fresh perspective
• Design Sustainable Solutions: Develop and implement improvement projects
• Optimize Team Efficiency: Identify operational bottlenecks and implement solutions to increase productivity and team member satisfaction
• Collaboration with QA Leaders (10-20% of the time) Work closely with other QA managers in a team spirit to align strategic and operational efforts
• Be able to collaborate with different teams and stakeholders, understand internal challenges, and use your influence to gain necessary support for projects
• What You Bring
• Required skills: University degree in computer science, engineering, actuarial science, or related field
• 8+ years of quality assurance experience
• 3+ years of experience in a QA team management role
• Proven people management experience: managing teams of at least 10 people with demonstrated skills in coaching, talent development, and performance management
• Excellent communication skills, both verbal and written, in French and English
• Solid knowledge of quality assurance processes and industry standards for software testing
• Ability to inspire and motivate a team, creating an environment of trust, collaboration, and accountability
• Passion for helping others grow, identifying their potential, and advancing their careers
• Ability to see the big picture and align individual efforts with broader organizational objectives
• Ability to persevere in the face of challenges, maintain high standards under pressure, and bounce back from setbacks
• Comfort navigating complex structures, influencing, and managing organizational dynamics
• Available for travel to the Montreal office
• Assets: Previous experience in a SAFe environment or large-scale Agile methodologies
• Experience with digital transformations or modernization initiatives
• Knowledge of talent management best practices
• Experience working with offshore teams
• Experience developing test strategies and plans for large-scale projects
• Strong interest in new technologies and AI
• A bit about us
• We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create

Benefits

Additional Information

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join the Quality Assurance (QA) team at TELUS Health as a QA Manager. You will lead a talented team of QA analysts, with a focus on people development, continuous improvement, and operational excellence. You will work in a collaborative, structured environment focused on real impact, where your curiosity and constructive ideas will shape how we adopt AI.

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