Site Manager, Dental, Oral & Maxillofacial Surgery

Responsibilities

• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs)
• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns.
• Monitors and coaches front desk caregivers (OAs) to ensure that standard operating procedures and workflows are being followed related to registration, phone management, scheduling, and copay collection activities.
• Conducts daily charge and cash reconciliations in accordance with established policies and procedures.
• Ensures that supply levels are maintained to support the activities of the clinic.
• Monitors and coach's non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.
• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers.
• Position Qualifications
• High School diploma required. Associate's degree preferred.
• 2 years of office practice experience required; supervisory experience preferred.
• Workflow management experience and process improvement experience highly preferred.
• Operational leadership experience preferred.
• Why ChristianaCare
• When we lead with love, excellence is inevitable.
• #LI-EH1
• Annual Compensation Range $68,161.60 - $109,054.40
• Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community,

Benefits

Additional Information

Job Details ChristianaCare's Medical Group is looking to hire a Full Time Site Manager to support our Dental and Oral & Maxillofacial Surgery Departments in Wilmington, DE. As the Site Manager, you will oversee both the Dental and Oral & Maxillofacial departments, leading a team of approximately 25 caregivers. You will be responsible for ensuring efficient daily operations and adherence to clinical workflows across all programs and services. The site includes 5 procedure rooms, 19 exam rooms, and active supply chain management for equipment, implants, and related materials. Additionally, you will oversee a centralized call center that supports patient scheduling, referrals, general inquiries, urgent care needs, post-procedural follow-up, and complaint resolution. The leader will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and will provide assistance and support to the team to create an environment for caregivers to provide high quality care to their patients. The ideal candidate will have prior dental experience and a minimum of three years of people leadership experience. Work Schedule Mondays to Fridays: 8a - 5p No weekends or holidays. On-site position in Wilmington, DE Why You'll Love Working at ChristianaCare Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities. Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time. Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement. Grow Your Family with Confidence We're here to support every step of your journey to parenthood-whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care. Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service. Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

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