Customer Service Representative

Requirements

• High school diploma or GED required
• Bachelor's degree in business administration or equivalent experience preferred
• 2+ years' experience in fast paced global customer service environment
• Microsoft Office and knowledge or order processing software and workflows
• Prefer experience with Oracle 11i software system or SAP
• CRM experience a plus
• Experience working with Export processes.
• Outstanding written and verbal communications with a desire to delight the customer!
• Have a mindset of process improvement with an eye towards efficiency and innovation.
• Able to effectively communicate both verbally and in writing
• Strong interpersonal skills that allow one to work effectively in a diverse working environment
• Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
• PHYSICAL DEMANDS
• Regularly required to sit or stand, reach, bend and move about the facility
• Must be able to sit and stand for extended period of time.
• Standard weekly job hours: 40 hours
• WHAT WE CAN OFFER YOU:
• Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program
• *****

Benefits

Additional Information

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We're Hiring for a Customer Service Representative in Yellow Springs! THE ROLE: The role of the Customer Service Representative is crucial to ensuring an elevated customer experience and seamless order coordination within the Customer Success team. This position plays a vital role in ensuring order accuracy and efficiency with collaboration between customer, sales teams, logistics and operations. This is a hybrid role with 2 days a week working in the office and 3 days from home, after the initial training period. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Provide service and support to customer and YSI locations worldwide Process orders, received via e-mail, phone, EDI and eCommerce Order management, communicating with Product lead Teams. Engage with customers to clarify order details, provide order updates, and resolve issues Process RMA's, credits, restocking fees for product returns Coordinate and respond to customer requests for information involving other internal departments such as accounting, shipping, planning/scheduling and technical support Collaborate cross-functionally to streamline order processing and order fulfillment

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