Customer Training Specialist

About the role

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Responsibilities

• How you'll make an impact:
• Assist in mapping training plans for employees, customers and resellers.
• Initiate and deliver comprehensive onboarding processes and technical training to partners and customers.
• Learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences.
• Develop material in line with business needs.
• Act as a competence guide for partners.
• Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams.
• Ensure all materials and services are available and adapted to the audience.
• Maintain accurate customer interaction documentation and quality case management records.
• Facilitate customer feedback and follow through.
• Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others).
• Act as product SME within the team.
• Allow partners and customers to work with Geotab products in scalable and efficient ways.
• Stay up-to-date on the latest Geotab solutions.
• Support Geotab global strategic initiatives.
• Fluency written and verbal communication in English, Portuguese and French.
• What you'll bring to this role:
• Degree in business, education, or a related field, or equivalent combination of education and work experience.
• Experience delivering training across a variety of modalities.
• Bilingual proficiency - English is required; additional languages are a plus.
• Strong aptitude for learning and navigating new software platforms quickly and independently.
• Excellent verbal and written communication skills, with demonstrated active listening and empathy.
• High attention to detail with strong organizational skills and the ability to plan, prioritize, and execute efficiently without sacrificing quality.
• Ability to proactively identify and resolve challenges independently, with a growing track record of implementing effect

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