Senior Manager of Communications

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Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for a strategic communications leader to own and elevate our external presence in the market. This is a hands-on, high-impact role for someone who is already embedded in the AI narrative, knows what great modern comms looks like, and can move fast between strategy and execution. You'll work closely with our executive team to shape how Fin shows up in the market; less traditional press releases, more podcasts, executive thought leadership, and new media formats that move the needle. This is a rare opportunity to shape the voice of a category-defining product at a company with the scale and ambition to win. What will I be doing? Own Fin's external communications strategy, with a focus on earned media, executive visibility, and brand positioning within the AI space Drive a modern PR approach; podcasts, speaking engagements, new media, and industry influence over an overreliance on traditional outlets Partner closely with the executive team to develop sharp, credible narratives; push back when needed to get the best messages into market Hold external agencies accountable to outcomes, not just activity; you care about metrics and results Lead a strong, lean team in managing multiple workstreams simultaneously and moving quickly without sacrificing quality Bring genuine taste and market pulse to everything; you know what's resonating in the AI landscape and how to position Fin within it What skills do I need? 10-12+ years in communications, PR, or content strategy, with meaningful time spent in B2B tech or AI Already operating in the AI narrative; you have opinions, relationships, and know how to get attention Track record of building executive profiles and landing meaningful coverage in new media formats (podcasts, newsletters, creator-driven channels) Strong strategic instincts paired with a bias toward execution; you don't just advise, you build Comfortable pushing back on executives and agencies alike to protect message quality Metrics-driven with a low tolerance for fuzzy outcomes; you can define what success looks like and track it Experience managing agency relationships and holding partners to a high bar

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