Sr. Quality Manager

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Additional Information

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead. The Senior Quality Manager is responsible for leading the development, implementation, and continuous improvement of the organization's Quality Management System and Quality Business System, ensuring products meet or exceed customer, regulatory, and certification requirements. This role provides strategic direction for quality assurance, supplier quality, production quality, regulatory compliance, and continuous improvement initiatives. The position serves as the management representative for ISO 9001 and other applicable certifications, drives cross‑functional problem solving, and supports operational excellence across manufacturing and new product development environments. Primary Job Duties and Responsibilities Develop, deploy, and execute enterprise and site-level quality strategies aligned with business objectives, customer requirements, and regulatory obligations. Serve as the management representative for ISO 9001 certification and ensure ongoing compliance with corporate and external quality standards. Lead, mentor, and performance-manage Quality Engineers, Technicians, and Inspectors, including development planning and succession readiness. Promote a culture of accountability, customer focus, and continuous improvement across all functions. Own and continuously improve the Quality Business System, including document control, internal audits, corrective and preventive action (CAPA), and management review. Lead internal, customer, regulatory, and third-party audits, ensuring effective closure of findings and sustained compliance. Maintain oversight of regulatory and certification requirements (e.g., ANSI, CSA, NSF, UL), ensuring standards are reflected in product and process designs. Ensure customer quality performance through ownership of customer metrics, RCCA execution, and direct customer communication on quality issues. Act as escalation point for customer quality spills and lead preventive action and containment activities. Partner with Operations and Engineering to ensure in‑process quality controls, statistical analysis, capability studies, gage R&R, and equipment validation are effectively deployed. Lead supplier quality strategy, including supplier assessments, audits, PPAP, SCAR management, and supplier development initiatives. Collaborate with Supply Chain and Materials Management to resolve chronic supplier quality issues and improve supplier capability and performance. Own quality deliverables within the NPD and stage-gate processes, ensuring adherence to defined quality requirements at each phase. Approve quality readiness for product launches and sign off on quality gates. Lead Lean, Six Sigma, and continuous improvement initiatives to reduce COPQ, scrap, and variability across manufacturing operations. Lead Material Review Board (MRB) activities and make product disposition decisions based on specifications and acceptance criteria. Manage and control the Quality budget, ensuring effective use of resources. Assume additional responsibilities and special projects as assigned by senior leadership. Required Qualifications Bachelor's degree in Engineering, Manufacturing, or related field (Master's preferred). 8+ years of quality experience in a manufacturing environment, including leadership responsibility for Quality systems, people, and processes. Strong working knowledge of ISO 9001, APQP, PPAP, SPC, CAPA, and regulatory/certification requirements. Lean Six Sigma certification (Black Belt preferred). Demonstrated ability to lead cross‑functional teams, manage change, and drive results. General Applicable Company Competencies Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. Working Conditions: While performing the job duties, you will be working on-site at a manufacturing facility

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