Customer Support Executive
External
Prodigypreneurs Media · Kolkata, India₹22K–₹25K/yrFull-timeOn-siteToday
CRM
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Responsibilities
- Handle customer queries and concerns through phone calls, WhatsApp, emails, social media, and chat platforms.
- Provide accurate information regarding orders, shipping, exchanges, returns, refunds, and products.
- Resolve customer complaints professionally and ensure timely issue resolution.
- Coordinate with logistics, warehouse, production, and operations teams to address customer concerns effectively.
- Manage order tracking, NDR (Non-Delivery Report) cases, and delivery-related escalations.
- Maintain detailed records of customer interactions and update CRM systems accurately.
- Follow up with customers to ensure complete resolution and satisfaction.
- Identify recurring customer issues and share insights with management to improve processes and customer experience.
- Maintain high standards of communication while representing the PRDGY brand.
- Meet customer satisfaction and response time targets.
Requirements
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving and conflict-resolution abilities.
- Ability to handle customer escalations with patience, empathy, and professionalism.
- Good knowledge of e-commerce operations, order management, and customer service processes.
- Comfortable using CRM tools, Google Sheets, and communication platforms.
- Strong organizational skills and attention to detail.
- Ability to multitask and perform effectively in a fast-paced environment.
- Prior experience in customer support, e-commerce, or customer service roles is preferred.
- Experience in handling e-commerce customer support.
- Familiarity with courier partners, shipping processes, and return/exchange ma
Additional Information
About PRDGY At PRDGY, customer satisfaction is at the heart of everything we do. We are looking for a dedicated and customer-focused Customer Support Executive who can provide exceptional service, resolve customer concerns efficiently, and create a positive brand experience for every customer interaction.
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