IT Engineer

About the role

As an Engineer, you provide high-quality onsite technical support, contribute to infrastructure and service improvement projects, and act as the first technical escalation point for complex hardware and software issues. You maintain a professional, customer focused approach at all times, especially during challenging or high pressure situations.

Requirements

• Proven ability to deliver high-quality technical support, resolving a wide range of faults, queries, and incidents in a timely manner.
• Strong customer service focus, with the ability to communicate confidently, professionally, and effectively with customers, colleagues, and stakeholders.
• Experience managing and prioritising workloads to meet SLAs, KPIs, and deadlines in a fast-paced environment.
• Ability to take ownership of tasks and see them through to completion, working both independently and collaboratively within a team.
• Demonstrable experience delivering technical projects efficiently and to a consistently high standard.
• Strong attention to detail, with the ability to maintain accurate records, documentation, and task updates within agreed timeframes.
• Experience following and adhering to structured processes and procedures, ensuring compliance and quality of service delivery.
• Proactive approach to problem-solving, including identifying additional issues and opportunities for improvement.
• Ability to respond positively to escalations and adapt to changing priorities and workloads.
• Experience working in customer-facing or field-based engineering roles is highly desirable.
• Desirable:
• Experience working to formal service management frameworks, including SLAs and OLAs.
• Previous involvement in continuous improvement initiatives, including reviewing and updating processes.
• Experience supporting or mentoring colleagues, delivering training, or leading tasks when required.
• This role is subject to a clear standard DBS check being received.
• Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview.
• If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date.
• The Package:
• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with your length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Private Medical Insurance, including dental.
• Ongoing training and support.
• Company sick pay policy.
• Pension Scheme.
• Hybrid Working
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!
• Trusted Technology Partnership
• Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.
• We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.
• Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
• We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
• Join our friendly company, where a great team and a positive culture await you.

Additional Information

Engineer Location: Field Based - covering mainly sites across Wiltshire and Somerset, with additional travel required across the South of England. Salary: £30,000 Hours: 37.5 hours per week

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