Field Service Engineer (Prepared Foods)
External
Jbtm · United KingdomPrepare for this interview
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About the role
JBT Marel is a global leader in food processing technology, delivering innovative solutions that help customers improve efficiency, quality, and sustainability across the food industry. Interested? If you're ready to take on a high-impact role supporting key customers and delivering technical excellence, we'd love to hear from you. 🌐 Learn more: www.jbtmarel.com 🔗 LinkedIn: https://www.linkedin.com/company/jbtmarel/ #LI-CM1 #LI-REMOTE
Responsibilities
- Act as the main technical contact for assigned Key Accounts, managing service requests and ensuring timely quotation and scheduling
- Support the wider field service team with breakdown and maintenance activity
- Carry out installation, maintenance, troubleshooting, and repair of equipment at customer sites
- Review service and inspection reports, identify required repairs, and prepare detailed quotations including spare parts
- Track and manage spare parts orders and service activities (PRoCARE and non-PRoCARE) through to completion
- Support customers with technical queries and provide guidance on maintenance, operation, and performance improvements
- Identify opportunities for upgrades, service agreements, and aftermarket solutions, supporting commercial growth
- Monitor equipment performance, analyse trends, and implement proactive improvements including predictive maintenance initiatives
- About You
- You are a proactive and customer-oriented engineer who takes ownership and builds strong relationships with key stakeholders. You enjoy solving complex technical challenges while ensuring excellent service delivery and communication.
- You'll bring:
- Strong problem-solving skills with a structured and analytical approach
- Excellent communication skills, both technical and customer-facing
- A proactive mindset with the ability to manage multiple priorities
- Strong organisational skills and attention to detail
- A commitment to safety, quality, and continuous improvement
- The ability to work independently while collaborating with global teams
- Experience & Education
- HND, City & Guilds, or equivalent qualification in Mechanical or Electrical Engineering
- Proven experience as a Field Service Engineer or similar role within manufacturing or food processing environments
- Strong mechanical expertise with electrical troubleshooting capability
- Experience working directly with customers in a service or technical support capacity
- Ability to read and interpret technical drawings and documentation
- Experience using service management systems (e.g. Salesforce) and Microsoft Office tools
- Full UK driving licence, valid passport, and relevant safety certifications
Benefits
Additional Information
Are you ready to take ownership of key customer relationships and deliver world-class service? JBT Marel is looking for a highly skilled and customer-focused Field Service Engineer to support our Key Accounts. In this role, you will act as the primary technical contact for strategic customers, ensuring high-quality service delivery, strong communication, and proactive support across service, repairs, and aftermarket activities. This is a dynamic, hands-on position combining technical expertise, customer engagement, and service coordination - ideal for someone who thrives in a fast-paced, customer-facing environment.
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