Senior Director Process Excellence - Global Business Services

About the role

Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA. Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow's needs. Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations. If you do not meet every requirement, or your experience is slightly different that what we have listed, we still encourage you to apply! Cabot is seeking a Senior Director of Process Excellence who will be leading the Process Excellence organization within Cabot's Global Business Services (GBS) function, and will be responsible for developing and executing Cabot's end-to-end process strategy, with the ultimate goal of driving GBS service efficiency across end-to-end processes (Record to Report R2R, Order to Cash O2C, Source to Pay S2C and Plan to Deliver P2D). The Senior Director leads a team of Global Process Owners (GPOs) and a pool of analysts, driving measurable outcomes through standardization and continuous improvement, leveraging tools such as Lean Six Sigma, intelligent automation (RPA), artificial intelligence (AI), and process mining. As a key member of the GBS leadership team, the Senior Director will shape the future GBS operating model, establish global standards, and lead enterprise-wide initiatives that enhance efficiency, scalability, and business value. How You Will Make an Impact: Strategy & Governance Define and own the GBS Process Excellence strategy, roadmap, and operating model; align with enterprise strategy and service management framework and leverage leading digital technologies (e.g. AI) Establish global process design standards, policies, and governance. Assess organization structure and evolve format of team as organizational needs change. Process Transformation & Standardization Drive Process Excellence team to deliver efficiencies within their processes Manage portfolio of change initiatives to balance resources and maximize benefits, prioritizing high-impact projects tied to business outcomes (cost, quality, cycle time, experience). Implement Lean Six Sigma methodologies. Own the global process taxonomy, maturity model, benchmarking, and continuous improvement pipeline. Digital Enablement & Automation Partner with Digital to deploy process mining (usage of system data logs), task mining (identify highly manual, repetitive work suitable for automation), and workflow orchestration (tools that standardize and automate workflow across teams) at scale. Identify high-impact use cases for AI, generative AI, and intelligent automation to enhance productivity, experience, and generation of data-driven insights. Collaborate with digital and legal teams to ensure responsible AI governance, model training, and value realization. Operational Excellence & Performance Define and manage GBS performance metrics, dashboards, and regular reviews with business stakeholders. Drive root cause analysis and corrective actions when issues arise focusing on quality, timeliness, and customer experience. Risk, Controls & Compliance Partner with Internal Audit, Finance, Legal, HR, and other functions to embed controls, data integrity, and policy adherence into process design and daily operations. Ensure processes are adjusted to accomplish regulatory changes. Leadership & Culture Build a high-performing team to attract, develop, and retain top talent. Scale capability through training and certification programs (yellow/green/black Belt, design thinking, ...). Role-model a culture of customer-centricity, agility, and accountability and help embed a culture of innovation, agility, and accountability across GBS and the rest of Cabot Manage / mentor / coach GPOs to drive an excellence mindset and assure processes are fit for purpose and well executed. Stakeholder Engagement & Change Act as a strategic partner to global and regional Leaders; translate business needs into process solutions. Lead change management and communications for process and digital transformation initiatives; secure executive sponsorship and adoption. Success Measures (KPIs & Outcomes) Cost-to-Serve Reduction: e.g., 10-20% over 12-24 months via standardization/automation. Cycle Time & Productivity: % reduction in E2E cycle times; productivity uplift per FTE. Quality & Compliance: Defect rate reduction; audit findings closed; control maturity scores. Experience: CSAT/NPS improvements; reduction in escalations and rework. Adoption & Standardization: % of processes on global standards; STP rates; automation coverage. Benefits Realization: Delivery vs business case; tracked in

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