Project Operations Analyst

Responsibilities

• Project Setup & Validation : Receive and set up new projects/assignments across multiple systems, ensuring all provided information is accurate and complete.
• Project Maintenance : Manage and update project details, including following up with relevant stakeholders to obtain missing or revised information.
• Status & Billing Oversight : Maintain accurate project statuses and ensure invoicing and payor details are kept up to date.
• Access Management : Provide employees with appropriate access to projects/assignments across various platforms.
• Communication Support : Answer incoming calls via the call queue and respond to project setup requests received through group email.
• Special Projects : Provide support for ad hoc and strategic initiatives as needed.
• Required Qualifications
• High school diploma or equivalent, and at least3 to 5 years of administrative or insurance‑related experience.
• Proven background in administrative support, including accurate data entry and data management.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.) with the ability and willingness to learn new technologies.
• Demonstrated job stability and reliability.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
• Strong organizational and time‑management skills with the ability to consistently meet deadlines.
• Excellent written and verbal communication skills with a professional, approachable style.
• High level of accuracy, attention to detail, and thoroughness in all tasks.
• Collaborative team player who contributes positively to team dynamics.
• Must reside in the United States and in the Eastern time zone.
• Ability to work flexibly, including occasional evenings, weekends, or holidays during high‑volume periods or CAT (catastrophe) events.

Requirements

• Bachelor's degree preferred.
• Experience in insurance claims, including intake and claims management.
• Prior experience in the insurance sector and familiarity with dispute resolution processes is highly desirable.
• Physical and Mental Job Qualifications
• Prolonged periods sitting at a desk and working on a computer.
• Flexibility to support urgent project setup needs during CAT (catastrophe) events and heavy workflow periods, which may require work outside standard business hours (nights, weekends, holidays).
• Some of the Benefits We Have Include
• J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team's needs.
• Our flexible work environment allows employees to work remotely, when needed
• Medical, Dental, and Vision Insurance
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Please explore what we're all about at www.jsheld.com.
• EEO and Job Accommodations
• We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!
• If you are an individual with a disability and would like to request for a reasonable accommodation, please email jobs@jsheld.com and include "Applicant Accommodation" within the subject line with your request and contact information.
• #LI-SC1
• #HP-123

Benefits

Additional Information

We are seeking a Project Coordination Analyst to join our Corporate Team . This is a unique opportunity for an entrepreneurial, highly driven person with a well‑rounded skill set to join the Corporate Team, whose responsibilities extend beyond those of traditional project coordination. The ideal person for this role will need to not only have a strong grasp of project coordination, analysis, and cross‑functional support, but also be flexible and a strategic thinker able to take on a variety of tasks.

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Company Intel

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