Staff Product Manager, Onboarding

About the role

The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences.

Responsibilities

• This role is based in Sydney
• Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption
• Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow
• Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey
• Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and our customers

Requirements

• We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
• 5 to 10 years of overall professional experience
• Experience in product management, go-to-market propositions, product design, product planning and development
• Experience taking products from ideation to delivery, ideally at global scale
• Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences
• Bachelor's degree or higher with exemplary academic achievements
• Solid understanding of Onboarding, UX/UI, KYC and/or Risk
• Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial product industry
• Applicant Safety Policy: Fraud and Third-Party Recruiters
• Equal opportunity
• Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at

Benefits

Additional Information

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Airwallex? Share your experience