Financial Counseling Representative

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members
• Ability to explain financial and insurance concepts clearly
• Ability to multitask and prioritize quickly with HIGH attention to detail .
• Professionalism with sensitive financial conversations
• High School Diploma or GED
• What You'll Gain:
• Experience in healthcare financial counseling and revenue cycle
• Exposure to insurance /Medicaid and detailed Intakes
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during sensitive and emotional moments
• Why You'll Love This Job:
• Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times
• Learn Healthcare from the Ground Up : Build your expertise in healthcare financial services by navigating insurance programs, financial assistance options, and patient account needs in a fast-paced hospital environment.
• Fast-Paced, Never Boring : You'll move between systems, phone calls, and in ‑ person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff (I am not sure if this is for the FCR and/or if we need to add any other entity)
• Supportive Team Environment : We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed
• R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
• Your Healthcare Career Starts Here

Benefits

Additional Information

Financial Counseling Representative On-Site - Austin, Texas | Ascension Dell Seton Medical Center Schedule: Full-time, M-F, 8-4:30. Are you passionate about supporting patients through the financial side of healthcare while building a career in revenue cycle and financial counseling ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Financial Counseling Representative , you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.

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