Identity Adoption Specialist

About the role

The Identity Adoption Specialist (IAS) is a technical, hands-on member of the Customer Success organization charged with enabling BeyondTrust's licensed Identity Security Insights customers to maximize the risk-reduction impact of human, nonhuman, and AI identity visibility across their organization. Partnering with Customer Success Management, Technical Account Management, Professional Services, and Product, the IAS ensures every customer has the full set of Insights connectors and features deployed, configured, and producing high-fidelity telemetry, and that customer teams are regularly logging in, triaging findings, and closing posture recommendations. The IAS is the customer's hands-on resource for identity visibility and agentic identity security, applying the adoption playbook in Pathfinder and extending control into Password Safe, EPM, and Entitle where appropriate. The role is heavy up-front during onboarding and early activation, then tapers to a sustainable Business-as-Usual cadence as customers mature. Success is measured by active customer usage of Insights, risks remediated and posture recommendations closed, and the downstream impact on Gross/Net Revenue Retention.

Responsibilities

• Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers, ensuring all appropriate connectors are planned, deployed, configured, and validated
• Serve as the Adoption teams, technical leads for
• Build and execute per-customer Success Plans with explicit milestones for connector go-live, NHI discovery, AI-agent discovery, and posture recommendations closed
• Apply the adoption playbook in Pathfinder and extend identity control into Password Safe, EPM, and Entitle where use cases warrant, so customers experience "Every Identity Everywhere" as an operational reality
• Improve adoption across the full Insights connector catalog, including identity providers, cloud IaaS/PaaS/SaaS, secrets managers, SaaS apps, code and CI/CD, and agentic-AI platforms, and continuously increase coverage as new integrations are made available
• Translate Insights findings (including True Privilege Graph relationships and Paths to Privilege) into customer-language risk narratives and prioritized remediation plans
• Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback; feed enhancement requests and telemetry gaps back into the product roadmap
• Contribute to enablement assets (runbooks, configuration guides, and dashboards) that scale impact beyond 1:1 engagement and accelerate time-to-first-value
• Contribute to baseline and ongoing reporting on program KPIs: % of customers with active weekly Insights usage (3+ core actions per week), risks remediated, posture recommendations closed per customer, and value milestones reached

Requirements

• 3+ years' experience in technical presales, technical account management, professional services, customer success engineering, or identity/IAM consulting
• Working familiarity with identity security concepts spanning human, nonhuman, and AI identities
• Experience deploying and operating connectors or integrations between a security/identity platform and enterprise sources of identity and entitlement data
• Strong organizational skills and the ability to manage a portfolio of customers in a fast-paced, metrics-driven environment
• Experience in Success Plans, customer health scoring, action tracking, issue resolution, and de-escalation of customer concerns
• Excellent verbal, written, and presentation communication skills, with the ability to translate technical findings into clear risk and value narratives for technical and business stakeholders
• Proactivity is a must; the IAS is expected to drive activity, not wait for it
• Familiarity with several of the following identity security domains (depth in every area is not expected):
• Identity providers and directories (Microsoft Entra ID, Active Directory, Okta, Ping) and federation/SSO (SAML, OIDC)
• OAuth 2.0, OIDC, service principals, managed identities, workload identity, and machine-to-machine authentication patterns
• Nonhuman identity categories: service accounts, API ke

Benefits

Additional Information

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

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