Executive, Customer Experience

Responsibilities

• Assist in managing key CX initiatives, tracking project progress, and supporting the planning and execution of workshops, trainings, conferences, and internal events
• Coordinate with external vendors, and suppliers to support program delivery and ensure smooth logistics.
• Support the design and editing of collateral materials, including presentation slides, newsletters, and basic video content.
• Assist in going through collateral materials to ensure they follow brand, layout, and formatting guidelines.
• Help maintain and update the internal website and content as needed.
• Support any other administrative or operational tasks assigned by the team.

Requirements

• Bachelor's degree students in Business, Marketing, Psychology, Communications, or a related field.
• High standard of verbal and written communication in English.
• Proactive and well-organised with strong attention to detail.
• A visual or creative flair, with a strong command of the Microsoft Office Suite; Experience with design tools like Canva or other digital tools and platforms is a bonus.
• About Hong Leong Bank
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Benefits

Additional Information

If you are looking to excel and make a difference, take a closer look at us... We are looking for a dynamic, detail-oriented individual to support the Customer Experience (CX) team within the CEO Transformation Office. This role offers hands-on exposure to cross-functional initiatives, and the delivery of customer-centric projects within a high-impact, fast-paced environment.

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