Product Manager - Care Delivery Systems

About the role

Midi is seeking a Product Manager to lead the evolution of the software operating systems powering our care delivery network. This role sits directly at the heart of our clinician experience, internal telehealth platform, and clinical operations infrastructure. You won't just manage detached tools; you'll design and optimize the foundational systems that allow Midi clinicians to deliver high-quality, scalable care without friction. As Midi grows, so does the structural complexity of virtual care. We need a low-ego, high-agency systems-thinker who can reduce clinical documentation burden, automate repetitive administrative tasks, and clear technical bottlenecks so our providers can focus entirely on patients. You will turn messy cross-functional workflow challenges into precise product direction and measurable system performance improvements.

Responsibilities

• Own Care Delivery Infrastructure: Define the long-term product roadmap and systemic evolution of our EHR environment, task management dashboards, and clinician-facing software interfaces.
• Drive Inbox & Task Automation: Maximize clinical efficiency by optimizing the lifecycle of internal care tasks through the deliberate integration of AI tools, smart routing queues, and logic-driven prioritization rules.
• Advance a Unified Telehealth Experience: Build and scale a cohesive, integrated platform ecosystem handling real-time patient messaging, visit documentation workflows, and internal cross-team tasks.
• Lead Cross-Functional Tooling Integrations: Partner hand-in-hand with Engineering, Data, and IT teams to implement stable database pipelines, system configurations, and platform automations necessary for nationwide operational growth.
• Build Trusting Feedback Loops: Shadow expert clinician users, analyze day-to-day workflow drag, and convert direct clinical observations into crisp technical specifications without losing the underlying strategic thread.
• Track System Performance: Define, measure, and iterate on clear metrics governing provider adoption, workflow cycle times, and overall satisfaction with internal core care tools.
• What You Bring
• Core Experience: 4+ years of technical or platform product management experience, specifically building complex platform workflows, internal operational tools, EHR configurations, or multi-dependency backend applications.
• Deep Technical Fluency: Proven experience architectural mapping alongside engineering teams. You are fully comfortable navigating data flow schemas, API mechanics, and evaluating the technical tradeoffs between custom code builds and native vendor configurations.
• AI Tooling Comfort: Experience utilizing and evaluating generative AI/ambient computing applications to accelerate engineering or operational output, coupled with a sharp judgment of where to safely leverage automation vs. where human clinical oversight must remain uncompromised.
• Patience for Ambiguity: A structured, systems-thinking mindset that thrives in rapid startup environments. You treat ambiguity as a design prompt and maintain an exceptional ability to separate end-user symptoms from systemic root causes.
• Mission Realization: High empathy for expert users (clinicians) combined with a deep passion for closing the historical gap in midlife women's healthcare.
• Our Core Values
• At Midi, our values guide how we work together every single day:
• Listening: With curiosity, to learn and make informed decisions quickly.
• Alacrity & Tenacity: We take up challenges eagerly, with good will, and keep going even when it's hard.
• Humility: We acknowledge that we don't know what we don't know. We admit when we're wrong and constantly strive to do better.
• Inclusion, Access & Collaboration: We are dedicated to expanding healthcare access, serving a diverse population with a diverse team.
• Ingenuity & Creativity: We take an experimental approach to innovation. If we can't find what our clinicians need to thrive, we build it.
• Interview Process
• Recruiter Interview
• Hiring Manager Interview
• Panel Interviews
• Working Session
• Final Interview
• Compensation, Perks, and Benefits
• At Midi Health, we are committed to pay transparency, equity, and competitive rewards that align with our core culture.
• Estimated Base Salary Range:

Benefits

Additional Information

Location: Palo Alto, CA (Hybrid - 2 days/week in office) About Midi Health Midi Health is the fastest-growing virtual clinic focused exclusively on women's midlife health. We deliver insurance-covered care for women navigating perimenopause, menopause, and other hormone-related health challenges. Our care model combines clinical expertise with technology to improve access, outcomes, and quality of life for millions of women. We've raised backing from top-tier investors-recently achieving Series D milestone validation-and are scaling rapidly, now caring for hundreds of thousands of patients across the U.S. If you're energized by building in a fast-growth, mission-driven environment, we'd love to meet you!

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