Assistant Facilities Manager

About the role

Job Responsibilities: 1. Operational Oversight & Execution - Oversee and support Facilities Manager on daily facilities operations across multiple client sites. - Manage facilities, predictive, and corrective maintenance programs for M&E, HVAC, electrical, plumbing, and building services. - Ensure service levels and KPIs are met, with prompt escalation and resolution of technical issues. - Oversee incident management, emergency response, and business continuity planning. - Monitor site inspections, audits, and contractor performance for compliance and quality. - Conduct fire drill and table-top exercise annually 2. Client Relationship Management - Build and maintain strong, trusted partnerships with key client stakeholders. - Address escalations, resolve disputes, and ensure a high level of client satisfaction. - Proactively propose value-added FM solutions and continuous improvements. 3. Contract & Service Delivery - Translate client FM requirements into deliverable service solutions. - Monitor KPIs, SLAs, penalties/service credits, and ensure contractual obligations are fulfilled. - Prepare reports, dashboards, and performance reviews for clients and senior management. 4. Business & Account Development - Identify opportunities for contract renewals, upselling, and cross-selling FM services. - Work with senior management to design and implement account growth strategies. - Expand scope of services (e.g., sustainability, energy management, asset lifecycle). 5. Business Development & Tender Support - Provide technical input to tender submissions, bids, and sales presentations. - Participate in site show round with prospective clients. - Collaborate with sales teams to improve tender win rates. 6. Financial & Budgetary Control - Prepare and manage budgets for assigned projects. - Monitor financial performance, analyse cost variances, and ensure profitability targets are achieved. 7. Compliance & Statutory Requirements - Ensure client sites comply with statutory and regulatory requirements (fire safety, WSH, MOM, environmental). - Lead audits, inspections, and ensure timely reporting. 8. Vendor & Team Management - Manage vendor selection, contract negotiations, and SLA performance reviews. - Lead, mentor, and develop site teams (engineers, supervisors, technicians). - Promote training, succession planning, and continuous improvement. Job Requirements : - Strong balance of operational excellence and business acumen . - Proven client engagement, negotiation, and presentation skills. - Leadership ability with experience managing large, multi-site FM teams. - High level of initiative, problem-solving, and crisis management. - Bachelor's degree in Engineering, Facilities Management, Building Services, or related field. - Minimum 3 years of experience in facilities management. - Strong track record in contract management, client servicing, and account growth. - Experience in tender support, solution design, and commercial development within an FM contractor environment.

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