Supervisor, Customer Relations
External
Collectors · Plano, TX$68K–$79K/yrFull-timeOn-site1w ago
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About the role
Supervise the Customer Relations Center in Plano, TX, driving KPIs, staffing, training, SOPs, and continuous improvements. Resolve escalated calls/emails, collaborate with IT and operations for portal and data insights, assist claims and QA, and ensure SLA turnaround times are met.
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