Business Operations Associate (GIFT City)

About the role

We are looking for a detail-oriented and execution-focused Business Operations & Analyst professional to support the day-to-day operations of our US Stocks business under Groww IFSC. This role will be responsible for business monitoring, operational execution, customer grievance management, and ensuring critical business metrics remain within defined thresholds. The ideal candidate should possess strong analytical skills, operational discipline, and the ability to coordinate effectively across internal and external stakeholders to ensure seamless business operations and superior customer experience. Location GIFT City, Ahmedabad, Gujarat

Responsibilities

• Business Monitoring & Operations
• Track and monitor daily business volumes, transaction values, and key operational metrics
• Maintain operational dashboards and ensure timely reporting of business performance
• Identify deviations, exceptions, or breaches in key metrics and proactively escalate them to relevant stakeholders
• Stakeholder Coordination & Issue Resolution
• Coordinate with internal teams, partners, and external stakeholders to resolve operational issues and restore metrics to expected levels
• Drive timely closure of operational incidents and track corrective actions
• Ensure smooth execution of established operational processes and controls
• Customer Operations & Grievance Management
• Manage end-to-end customer grievance resolution for the US Stocks business
• Ensure adherence to defined turnaround times (TATs) and service standards
• Act as a liaison between customers and internal teams to facilitate timely issue resolution
• Identify recurring customer issues and drive root-cause analysis
• RAA Payout Operations
• Support and ensure accurate and timely execution of RAA payouts for US Stocks customers
• Coordinate with relevant teams to ensure smooth processing and reconciliation of payouts
• Customer Insights & Process Improvement
• Capture, categorize, and track customer pain points and operational challenges
• Generate actionable insights from customer feedback and operational data
• Work with business and product teams to improve processes, customer experience, and operational efficiency
• Preferred Background
• Experience in banking, brokerage, fintech, wealth management, or capital markets operations
• Prior exposure to customer grievance management and operational monitoring
• Understanding of US Stocks, international investing, or cross-border investment products will be a strong advantage
• Experience working within regulated financial services environments is preferred
• 3 - 4 years of relevant experience

Benefits

Additional Information

About Groww: We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers' needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo. Are you as passionate about defying conventions and creating something extraordinary as we are? Let's chat. Our Vision Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians. Our Values Our culture enables us to be what we are - India's fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves. The values that form our foundation are: Radical customer centricity Ownership-driven culture Keeping everything simple Long-term thinking Complete transparency

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