Customer Service Supervisor - Iberia Team Lead

Responsibilities

• Lead and supervise the daily work of the Customer Service team (5-7 direct reports)
• Ensure service quality , operational efficiency , and compliance with internal procedures
• Manage escalated customer issues and support effective resolution
• Communicate pricing , product information , delivery dates , and order updates to customers
• Collaborate with sales , planning , shipping , and other internal departments
• Prepare reports and identify opportunities for process improvement
• Train , coach , and support team members to drive performance and engagement
• Experience and Education
• Experience in customer service , administrative coordination , or commercial support
• Proven track record in team leadership and people management
• Professional degree required , Bachelor's degree is a plus
• Fluency in Spanish and high proficiency in English is a must
• Portuguese is a plus
• Skills and Knowledge
• Strong customer relationship management skills
• Good supervision , planning , and problem-solving abilities
• High level of initiative and proactivity
• Excellent communication and interpersonal skills
• Ability to work collaboratively and motivate others
• Advanced knowledge of Microsoft Office
• Experience with ERP systems (Infor LN knowledge is a plus)
• At Greif , we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
• Compensation Range:
• Benefits Statement:
• Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.
• EEO Statement:
• https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
• For more information read Greif's Equal Opportunity Policy.

Benefits

Additional Information

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's Customized Polymer , Sustainable Fiber , Durable Metal , and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. OUR VISION: To Be the Advantage That Helps Our Customers Win. OUR PURPOSE: Creating packaging solutions for life's essentials. Job Requisition #: 034576 Customer Service Supervisor - Iberia Team Lead (Open) Job Description: We are looking for a Customer Service Supervisor - Iberia team leader to lead the daily operations of our Customer Service team in Iberia. This role is responsible for ensuring high service standards , supporting team performance, and driving continuous improvement across customer service activities. It is an excellent opportunity for a professional with a strong customer focus , leadership capability , and a proactive approach.

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