Training Associate (Courses)

Requirements

• At least Diploma in any discipline or equivalent with at least 2 years of experience in customer service.
• Good communication skills, both written and spoken.
• Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.
• Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.
• Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly.
• A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment.
• IT Savvy and is proficient in using Microsoft Office products (ie: Excel)
• WFO@Paya Lebar, 2-year contract
• Open to working shifts. (Mondays - Fridays, 8am - 5pm or 12pm - 8:30pm and Saturdays, 8:30am -12:30pm or 8:30am - 1:30pm)

Additional Information

Job Description - Confident and comfortable working with IT systems; emails, training management system, and customer relation system. - Competent in using MS Words and Excel for reports generation. - Requires logical and analytical thinking. - Good communication skills. - Open to working shifts. (Mondays - Fridays, 8am - 5pm or 12pm - 8:30pm and Saturdays, 8:30am -12:30pm or 8:30am - 1:30pm)

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Company Intel

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