Technical Support Executive

Responsibilities

• Respond to customer inquiries efficiently via phone and email
• Manage both inbound and outbound calls related to merchant applications and account support
• Support the BD/Sales team with administrative and technical assistance
• Conduct on-site installations and provide training to new merchants on how to use payment terminals
• Handle general operational tasks and assist with ad hoc duties as needed

Requirements

• Experience in customer service or operations, especially within payments, banking, or fintech, is a strong advantage
• Strong attention to detail with a customer-first mindset
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office, especially Excel
• Willingness to handle delivery and installation of POS terminals in person when required

Additional Information

KPay Group ("KPay") is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 89,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation. In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round, the largest globally in the payments sector that year. The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia's 100 to Watch list in 2025 and ranked among the Singapore's Top FinTech Companies 2026 list, curated by Tech in Asia and Statista. We're looking for a motivated and service-oriented individual to join our team as a Technical Support Executive. In this role, you'll be the first point of contact for our merchants and play a key part in ensuring smooth onboarding, support, and overall customer experience.

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