Student Engagement Advisor

Responsibilities

• Respond to student enquiries across various service channels.
• Proactively engage with students via inbound/outbound calls, web chat, emails, and other platforms.
• Complete administrative tasks and data entry accurately.
• Assist with re-enrolments and provide course sequence advice.
• Liaise with academic and specialist staff to ensure students are properly supported.
• Apply policies and procedures to provide accurate, timely advice.
• In addition to a student-first approach, it is essential you can demonstrate:
• Proven track record of delivering exceptional customer service in an inbound call centre setting
• Excellent attention to detail and high level of accuracy in all administrative activities
• Demonstrated computer literacy including advanced MS Office suite and ideally student records software
• Ability to work as part of a team and in a way that is flexible and adaptable
• Availability during core business hours of 9am - 5pm Monday - Friday
• ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.
• At ACAP our employee perks and benefits include:
• Unlimited global career opportunities across the Navitas portfolio
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 50% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities
• Diversity Equity and Inclusion:
• Join us in making the world a better place!
• To Apply:
• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.
• About Navitas

Benefits

Additional Information

Join our dynamic Student Engagement team as a Student Engagement Advisor. In this role, you'll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies. Please note, this is predominantly an inbound call centre role aligned to our online campus. Be part of a close-knit team dedicated to delivering exceptional support and guidance.

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