Service Specialist

Requirements

• Minimum: 2 years experience
• Additional Experience, Knowledge, Skills, and Abilities
• -General knowledge of the property and casualty insurance industry.
• -Proven ability to navigate accepted business software and systems.
• -Proven ability to research systems and tools and work independently.
• -Proven technical, computer and internet usage skills.
• -Proven knowledge of customer service skills and strategies
• Competencies
• -Managing Work - Prioritizes, makes preparations, schedules, leverages resources, stays focused.
• -Adaptability - Tries to understand change, approaches change or newness positively, adjusts behavior.
• -Continuous Learning - Targets learning needs, seeks learning activities, maximizes learning, applies
• knowledge or skill, and takes risks in learning.
• -Communication - Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others.
• -Customer Focus - Seeks to understand customers, educates customers, builds collaborative
• relationships, takes action to meet customer needs and concerns, and sets up customer feedback
• systems.
• -Technical/Professional Knowledge and Skills - Possesses educational knowledge and skills
• necessary to perform duties.
• -Productivity - Manages workload, works efficiently, meets goals and objectives.
• -Decision Making - Identifies issues, problems and opportunities, gathers information, interprets
• information, generates alternatives, chooses appropriate action, commits to action, and involves
• others.
• -Work Standards - Sets standards for excellence, ensures high quality, takes responsibility, and
• encourages others to take responsibility.
• -Teamwork - Accountable to team, works to meet established deliverables, appreciates view of team
• members, respectful
• How We Support Our Teammates
• The target hourly rate range for this position is $20.05 - $22.00 per hour.
• The above is intended to describe this

Benefits

Additional Information

Position Summary Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Builders Risk insurance. Specialists handle incoming and outbound calls while providing high quality, elite customer service. What will your job entail? Job Responsibilities: -Handle incoming and outbound calls based on learned skill sets within required standards. -Process business transactions for Builders Risk and JH Ferguson policies. -Utilize company systems to enter all transactions while maintaining production and quality standards. -Ensure all problems, processing and inquiries are handled efficiently within established time frames. -Work in partnership with stakeholders and US Assure's corporate vision and mission. -Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others. -Educate agents on product offerings and coverage options Work Experience and Education: Min/Preferred Education Level Description Minimum: High School or GED

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