Assistant Director of Financial Aid

Requirements

• Bachelor's degree or equivalent work experience required.
• Minimum of 5 years' relevant work experience.
• Additional Qualifications and Skills:
• Experience as a financial aid professional to include counseling, institutional need analysis and data management experience managing budgets strongly preferred.
• Strong technological learning to include technical project management on the business side and strong comfort working with relational databases.
• Strong counseling skills both one-on-one and in group settings; superb written, oral and presentation skills. Broad technological proficiencies including function-specific tools.
• Powerfaids and Peoplesoft experience, excellent organizational skills, stay current with emerging technologies, trends, policies and regulations in the field.
• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Identity, Education, Criminal
• Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal.
• #LI-WG1
• Work Format Details
• This position has been determined by school or unit le

Benefits

Additional Information

The Financial Aid Office at Harvard Medical School provides comprehensive financial counseling and support to more than 650 M.D. students, as well as students enrolled in HMS master's programs. The office administers a $42 million M.D. financial aid program designed to reduce financial barriers to an HMS education. Funding is derived from a combination of institutional, federal, and private sources. More than $20 million in institutional need-based scholarship funding is awarded annually to HMS students, along with over $2 million in institutional need-based loan funds. Eligibility for institutional aid requires a thorough assessment of both student and parental financial resources. In addition, the office supports approximately 275 master's students through the administration of federal financial aid programs. The Financial Aid Office is committed to delivering the highest level of customer service while fostering a positive, supportive, and team-oriented work environment. The Assistant Director plays a key leadership role in delivering a student-centered, service-driven financial aid experience. This position oversees frontline operations, enhances customer engagement strategies, and ensures that all interactions with students and families are clear, supportive, and compliant with federal, state, and institutional regulations. The Assistant Director partners across campus to improve access, communication, and the overall financial aid experience, recognizing that effective service is critical to student recruitment, retention, and success. The role also involves developing and delivering presentations and educational sessions for M.D. and master's students on topics such as loan repayment, entrance counseling, financial literacy, and programming for events including Accepted Student Preview Days. Manages a caseload of M.D. and master's students, with responsibilities that include need analysis, financial aid packaging, and debt counseling. Performs initial screening of financial aid application materials. Maintains databases. Triages financial aid questions from applicants and current students. Serves as information source, responds to email inquiries, and prepares correspondence. Handles sensitive and confidential applicant information. Prepares quarterly and end-of-year reports for Director of Financial Aid concerning financial status of the department. Ensures the effective management of account spending. Oversees Financial Aid Office budget/fiscal operations, which includes purchasing and inventory tracking of office supplies and equipment. Supports the coordination and execution of operational initiatives and special projects within the Financial Aid Office, including managing scheduling and prioritization of meetings and engagements. Represent Harvard Medical School at university-wide Financial Aid Administrators monthly meetings. Collaborate with colleagues around the University to ensure efficient operations. Collaborate closely with Director to develop and maintain debt management and financial literacy education initiatives for HMS students. Participate in developing University-wide financial education initiatives. Within all areas of responsibility, assist the Director in ensuring that the Office of Financial Aid operates as part of a dynamic and interdependent system of student service professionals to consistently evaluate and improve the quality-of-service HMS provides to its student community. As part of your application, we recommend including a cover letter that will help us better understand your qualifications and background. This can provide valuable insight into your experience and interest in the role.

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