Customer Service Greeter - Emerald Club

About the role

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. The National brand of Enterprise Mobility has an exciting opportunity for an Emerald Club Service Specialist. The Emerald Club Service Specialist will provide professional, superior, friendly, efficient service during all interaction and service delivery with Emerald Club Members as it applies to this position. This pay for this position starts at $15 / hour. This position is located at the Richmond International Airport: 1 Richard E Byrd Terminal Drive., Richmond, VA 23250

Responsibilities

• We are hiring now for immediate openings. Responsibilities include:
• Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome.
• Provide information in a professional and courteous manner; Assist members with questions and concerns and provide resolution as necessary.
• Review daily game plan in preparation for Emerald Service delivery; Review reservation manifest for special requests.
• Work proactively with Drivers, Service Agents, Return Agents and Managers to ensure proper vehicle supply; Maintain clean, low mileage fleet mix that meets Emerald Club requirements.
• Complete vehicle inspections in accordance with priority guidelines; Ensure that vehicle hangtags are completed correctly; Return failed inspection units back to production for re-cleaning and service agent coaching.
• Facilitate change of equipment (COE) vehicles or additional equipment to meet customer's needs.
• Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all Levels of Service (LOS).
• Understand and utilize radio communication codes in a professional manner.
• Keep Aisle area organized and clean for ease of access and appearance of the facility.
• Direct customers to the exit booth, provide local directions, maps and return directions as needed; Offer assistance with luggage as needed.
• Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers.
• Equal Opportunity Employer/Disability/Veterans

Requirements

• Must be at least 18 years old
• Must have a minimum of 6 months of customer service experience in a fast-paced environment
• Must have reliable transportation to and from work
• Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points)
• No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to work the following schedule: Saturday & Sunday: 7:30am-4:00pm, Monday-Wednesday: 2:00pm-10:30pm

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