Regional Payroll Operations Lead - Americas

About the role

We are seeking an experienced and strategic Regional Payroll Lead to support our clients. The role will oversee day-to-day Payroll operations across multiple countries within North and South America. This role owns regional service delivery performance, escalations, compliance, and continuous improvement, ensuring timely, accurate, and high-quality HR support for employees and managers. The successful candidate will blend deep Payroll expertise with strong people, customer service, and transformation skills. They will partner closely with internal teams (HR, Payroll, Shared Services, Legal, Finance) and external vendors to deliver consistent, compliant, and scalable service consistent, compliant, and scalable service delivery. This role is a hands-on, individual contributor who can proactively address complex issues while standardizing processes across diverse jurisdictions.

Responsibilities

• Regional Payroll Oversight & Execution Governance
• Assist in oversight of the end-to-end payroll operations across all assigned countries within region, ensuring adherence to payroll calendars, processing timelines, and defined SLAs
• Validate that payroll inputs, calculations, and outputs are processed accurately by vendors and internal teams prior to finalization
• Review and approve payroll reconciliations, including gross-to-net analysis, funding alignment, and variance explanations
• Ensure all payroll cycles are supported by documented validation, approvals, and audit trails
• Confirm payroll outputs align with employment agreements, client requirements, and statutory obligations
• Payroll Compliance & Regulatory Ownership
• Drive compliance with regional directives, GDPR requirements, and country-specific payroll laws, including tax, social security, and labor regulations
• Monitor and interpret regulatory changes (e.g., GDPR updates, local reforms, collective agreements) and ensure timely implementation into payroll processes
• Validate that statutory filings, submissions, and year-end reporting are completed accurately and within required deadlines
• Maintain and oversee country-specific compliance documentation, playbooks, and control frameworks
• Ensure payroll processes meet audit and regulatory standards, including readiness for internal and external audits
• Vendor & In-Country Partner (ICP) Accountability
• Own performance management of external payroll vendors and ICPs, including SLA adherence, accuracy, and compliance delivery
• Review and validate vendor payroll outputs, statutory filings, and reporting prior to approval
• Conduct regular performance reviews of vendors, including issue tracking, root cause trends, and corrective action plans
• Lead vendor onboarding, transitions, and offboarding, ensuring continuity of payroll operations and compliance coverage
• Act as the primary escalation point for vendor-related issues, ensuring timely resolution and accountability
• Escalation Ownership & Complex Case Resolution
• Act as the final escalation point for complex payroll issues impacting employees, clients, or regulatory compliance
• Lead resolution of issues involving tax authorities, social insurance bodies, and statutory disputes
• Provide expert guidance on cross-border payroll scenarios, including posted workers, multi-country taxation, and expatriate considerations
• Review and approve corrective actions, including off-cycle payments, adjustments, and statutory corrections
• Ensure all escalations are documented with root cause, resolution, and preventive actions
• Payroll Controls, Risk Management & Audit Readiness
• Establish and enforce payroll control frameworks, including validation checkpoints, reconciliation standards, and approval processes
• Ensure execution of pre- and post-payroll controls, including data validation, va

Benefits

Additional Information

We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience. As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People. The future of work is borderless, and so are we. Our people are located around the globe - in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. If you are interested in working in a people-centric, global organization, apply below.

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